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SMS Opt-In Process

DocLokr SMS Notifications — how end-user consent is collected

This page documents, screen by screen, how consent is collected before any SMS is sent through the DocLokr SMS Notifications program, and reproduces every email a recipient receives along the way. DocLokr sends transactional, one-time messages containing a secure document link. Messages are never marketing, are not recurring, and are only sent to a recipient after that recipient has opted in themselves on a DocLokr web page.

The recipient opts in personally, on DocLokr's own website. The professional firm that invites the recipient does not opt in on their behalf, and no consent is collected verbally or by any third party. The flow described below is the only way a mobile number enters the DocLokr SMS Notifications program.

Current delivery status

The opt-in flow described on this page is live in production today. Consent is collected, validated and stored on every exchange exactly as shown.

While the A2P 10DLC campaign is pending, DocLokr does not send any SMS. After the recipient opts in, the secure link is delivered by email to the same address the passphrase was sent to. When SMS delivery is enabled, that identical, already-collected consent is what gates the single text message — the opt-in screen and the consent language do not change. Both outcomes are shown at step 7 below, tagged Today and When SMS is enabled.

1. How a Recipient Opts In — Summary

  1. A professional firm (a verified DocLokr business customer) creates a secure document exchange and enters the recipient's name, email address and mobile number.
  2. The firm user clicks Send passphrase email.
  3. DocLokr emails the recipient a three-word passphrase. The email contains no link, no token and no QR code.
  4. The recipient navigates to https://doclokr.com under their own power and clicks I Have a Pass Phrase.
  5. The recipient enters the three words from the email.
  6. The recipient lands on the confirmation page. Their name and the last four digits of the mobile number the firm supplied are shown read-only, so the recipient can see exactly which number they are consenting for. They then check a consent box that is unchecked by default. The button stays disabled until the box is checked.
  7. The recipient clicks Text my link. DocLokr stores the consent record and delivers the secure link — by email today, and by exactly one SMS to the confirmed number once SMS delivery is enabled.

2. Screen-by-Screen Walkthrough

Each step below shows the actual DocLokr screen. Where a screenshot is available it is displayed; every step also carries an exact, non-functional reproduction of the screen's text and controls so the wording and the default state of every control can be read directly on this page.

1.The firm creates the secure exchange

A verified firm user enters the recipient's first name, last name, mobile number and email address. All four are required. The firm never sees or chooses the recipient's consent — it only supplies contact details.

Screenshot of the DocLokr create-exchange form showing First Name, Last Name, Phone Number and Email Address fields, all marked required
Creating a secure exchange in DocLokr.

2.The firm user sends the passphrase email

Before sending, DocLokr shows the firm user exactly what will happen: an email carrying a passphrase and nothing else. There is no consent checkbox on this screen, because the firm user is not the party who consents.

Screenshot of the DocLokr Send passphrase email dialog showing the recipient's email address and an explanation that the email carries only a passphrase
The send dialog shown to the firm user.

3.DocLokr emails a three-word passphrase — no link

The recipient receives an email containing only a three-word passphrase and an instruction to visit doclokr.com themselves. It contains no document link, no access token and no QR code, so it cannot be used to reach any document or to trigger any text message.

Screenshot of the DocLokr passphrase email showing a three-word passphrase and no link
The passphrase email as the recipient receives it.

4.The recipient goes to doclokr.com and clicks "I Have a Pass Phrase"

The recipient navigates to https://doclokr.com under their own power. The I Have a Pass Phrase link sits in the utility bar at the top of every page of the public site.

Screenshot of the doclokr.com landing page utility bar showing the I Have a Pass Phrase link
The "I Have a Pass Phrase" affordance on doclokr.com.

5.The recipient enters the passphrase

The recipient types the three words from the email. Nothing is sent to their phone at this point — entering the passphrase only identifies which exchange they are responding to.

Screenshot of the DocLokr passphrase entry dialog with three word fields
The passphrase entry dialog.

6.The confirmation page — where consent is given

This is the opt-in. The recipient's first and last name are displayed read-only, taken from the exchange. The mobile number is displayed read-only and masked — only the last four digits are shown, so the recipient can confirm which number they are consenting for without the page ever disclosing the full number to whoever holds the passphrase. The consent checkbox is unchecked by default and the Text my link button stays disabled until the recipient checks it. Links to the Terms of Service and the Privacy Policy are shown directly beneath the consent text.

Checking the box is the recipient's affirmative act, and it is the only thing that advances the flow. Nothing on this screen is pre-selected, nothing is bundled with another agreement, and closing the page without checking the box leaves the exchange untouched and sends nothing.

Screenshot of the DocLokr confirmation page showing the read-only name, the masked read-only mobile number, the unchecked consent checkbox, the full consent paragraph and links to the Terms of Service and Privacy Policy
The confirmation page, where the recipient opts in.

7.The recipient receives the secure link

On clicking Text my link, DocLokr writes the consent record, burns the passphrase so it cannot be reused, and delivers exactly one message containing the secure link. Delivery happens only after the consent record is written — there is no path in the software that produces a link without one.

Delivered todayToday

While the A2P 10DLC campaign is pending, no SMS is sent. The secure link is emailed to the same address that received the passphrase, in a separate message sent only after the recipient has opted in.

Screenshot of the email the recipient receives after opting in, containing the secure document link
The link email the recipient receives after opting in.

Delivered once SMS is enabledWhen SMS is enabled

When SMS delivery is turned on, the same button sends exactly one text message to the confirmed mobile number instead. Nothing else about the flow changes: the same consent screen, the same consent sentence and the same stored consent record gate the message.

Screenshot of the single text message the recipient receives, containing the secure link and STOP and HELP instructions
The single SMS the recipient receives after opting in.
Hi Jordan, Harbor & Vale LLP has shared a secure document request with you. Tap to begin: https://doclokr.com/v/68b41f2c9d3e4a17b2c05f8e/7c4a91d0be25 Reply STOP to opt out, HELP for help.

The on-screen confirmation

3. Exact Consent Language Shown to the Recipient

The consent text next to the unchecked checkbox on the confirmation page reads, in full:

"I consent to receive a one-time text message from DocLokr containing a secure link to my document locker. Message frequency: one message per document exchange. Message and data rates may apply. Reply STOP to opt out, HELP for help."

The exact string displayed is stored with each consent record, alongside the mobile number, a UTC timestamp, the source IP address and a consent-template version, so a later copy change can never rewrite what a given recipient agreed to.

The page and the server are held to the same sentence. The consent text is defined in a single place in the source code, the confirmation screen renders it from there, and the server rejects any submission whose consent text or template version does not match it character for character. A recipient's consent therefore cannot be recorded against wording they were not shown.

This consent is collected and stored now, ahead of SMS delivery being enabled, so that no text message is ever the first thing a recipient sees. Every number in the program will already carry a dated consent record before the first SMS is sent.

4. The Message the Recipient Receives

Once SMS delivery is enabled, the full text of the single message is:

Hi Jordan, Harbor & Vale LLP has shared a secure document request with you. Tap to begin: https://doclokr.com/v/68b41f2c9d3e4a17b2c05f8e/7c4a91d0be25 Reply STOP to opt out, HELP for help.

Message frequency: one message per document exchange. Messages are transactional and are triggered by the recipient's own consent — never automated marketing, never recurring.

Until SMS is enabled: the same link is delivered by email instead, as shown at step 7. No text message of any kind is sent in the meantime.

5. Opting Out and Getting Help

  • Reply STOP to any DocLokr SMS to immediately unsubscribe.
  • Reply HELP to any DocLokr SMS for assistance, or email support@doclokr.com.
  • Message and data rates may apply, depending on your mobile carrier and plan.
  • Consent to receive SMS is never a condition of using DocLokr or of any purchase.
  • Declining simply means no message is sent. The recipient can close the page at any point before checking the box, and nothing is stored and nothing is delivered.
  • Until SMS delivery is enabled there is no text message to reply to; opt-out and help requests can be sent to support@doclokr.com and are honoured the same way.

6. Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Mobile numbers collected for this program are used only to deliver the secure document link.

See our full Privacy Policy and Terms and Conditions for details about the DocLokr SMS Notifications program.